Returns & Refunds

The short version

• Clearance and surplus items are final sale - no returns for change of mind, wrong choice, or "it didn't suit the build".
• Checking that a part fits your vehicle is your responsibility. Ask us first and we will check it for you, free.
• If an item arrives faulty, damaged, not as described, or we send the wrong thing, you are covered - contact us and we will sort it.

Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies the consumer guarantees in the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We do not accept change-of-mind returns on surplus or clearance stock. These items are priced at what we paid for them - there is no margin to absorb restocking, card fees or return freight. Please read the listing carefully, and if you are unsure whether a part suits your vehicle, ask us before you buy.

Fitment is the buyer's responsibility

• Listings state the vehicles a part was made for where we know them. Model years, variants, factory options and previous modifications all change what fits.
• Send us your rego or VIN and we will confirm fitment before you order. That check is free and takes minutes.
• A part that fits as described but does not suit your particular build is not a fault, and is not returnable.

Faulty, damaged or incorrect items

• Contact us within 7 days of delivery with your order number and photos of the item and packaging.
• We will repair, replace or refund as required by law - your choice where the failure is major.
• Where the fault is ours (wrong item sent, damaged in transit, not as described) we cover return freight.
• Do not fit a part you believe is faulty. Once a part has been installed, drilled, cut, painted or modified we generally cannot assess or replace it.

Warranty on surplus stock

Surplus and clearance items are sold without warranty beyond the consumer guarantees described above. They are new, unused stock unless the listing says otherwise, but they are superseded or overstocked lines and are not covered by an NQ Springs workmanship or product warranty. Where a manufacturer's warranty happens to still apply, you deal with the manufacturer directly and we will help you with proof of purchase.

How to start a return

• Ring the shop on (07) 4774 8859 or email nqsprings@gmail.com before sending anything back.
• Have your order reference (NQ-XXXXXX), the item, and photos ready.
• We will give you a return authorisation and the address to send it to - 321 Ingham Rd, Garbutt QLD 4814. Unauthorised returns may be refused.
• Approved refunds are made to the original payment method within 5 business days of us receiving and assessing the item.